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Privacy Policy

Last updated: June 2026

1. Our Commitment

Carelinc+ is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Framework.

2. Information We Collect

We collect information necessary to provide our services, including:

  • Account information: name, email, phone number, date of birth, address.
  • Profile information: NDIS plan details (if provided), care needs, availability, skills, qualifications, and experience.
  • Verification documents: police checks, working with children checks, NDIS Worker Screening Clearances, and professional certifications.
  • Usage data: booking history, messages, ratings, and platform interactions.
  • Payment information: processed securely by our third-party payment provider. We do not store full credit card details.

3. How We Use Your Information

We use your information to:

  • Match Clients with suitable Workers.
  • Process bookings, payments, and insurance claims.
  • Verify identity and qualifications.
  • Improve platform safety and service quality.
  • Communicate important updates, reminders, and support messages.
  • Comply with legal and regulatory obligations.

4. Sharing Your Information

We only share your information with third parties when necessary to deliver our services or comply with the law:

  • Between Users: Client and Worker profiles (excluding sensitive documents) are visible to matched parties.
  • Service providers: payment processors, cloud hosting, and identity verification services.
  • Regulators: NDIS Quality and Safeguards Commission, aged care regulators, or law enforcement when legally required.

We do not sell your personal information to advertisers or data brokers.

5. Data Security

We use industry-standard security measures including encryption in transit (TLS 1.3), encrypted storage, access controls, and regular security audits. While we take reasonable steps to protect your data, no system is completely secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and data at any time.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your data (subject to legal retention requirements).
  • Opt out of marketing communications.
  • Lodge a complaint with the Office of the Australian Information Commissioner.

8. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and analyse platform usage. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be notified via email or platform notice.

10. Contact Us

For privacy questions, data access requests, or complaints, contact our Privacy Officer at privacy@carelincplus.com or by mail at Carelinc+ Privacy Officer, PO Box 1000, Sydney NSW 2000.